cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
DT17
New member
2 1 0 0
Message 1 of 2
355
Flag Post

T120

HP Recommended
HP DesignJet T120 Printer
Microsoft Windows 7 (64-bit)

– I have having trouble a message keeps coming up “ERROR IN ROLL UNLOAD”

 

The roll loads ok but it only prints the top line and then has the above error message

 

Any ideas

1 REPLY 1
DT17
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

Issue resolved with the help of HP support.

 

Issue - diameter of paper supplied was larger than the blue disk on the roll spindle (roll diameter should be same of less that the blue disk)

 

Solution - load a small roll

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation