T125 width is incorrectly set to 14.156"

[PacificCA]

We have a T125 24" wide printer.  We loaded a 24" wide roll; but the printer defaults to 14.156" in width.  How can that be changed to 24"?  I've visited the embedded web site, and there's nothing there to change.  I also set the Windows driver for 24" wide to no avail.

Any help?

[Ouccema]

Hello,

its can be a mismatch settings , you can use below reset: 

from Support Menu: how to access: enter into the support menu by pressing the power button for 15 seconds.

Perform OOBE Reset from Support Menu: 

1. Scroll down to Resets, and then touch Reset OOBE.

Perform Hard Reset :

1. Scroll down to Resets, and then touch Hard reset.
2. Enter the password 3746 when prompted to initiate the hard reset.