• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-05-2020 03:56 PM - edited ‎06-05-2020 03:58 PM

HP Recommended
Product: Designjet T1300
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have a problem with the t1300 printer.

After updating to IG_12_01_01.1 HP Click software started to recognise it as a single roll printer...

I can still choose the roll when printing files manually (in the driver settings) but because we print lots of PDF files, being able to quickly switch between the rolls in HP Click is a massive time saver.

Anyway, trying to restore the previous version of the firmware in the printer menu gives me an error.

Trying to manually install the  IG_06_00_00.2 firmware through one of the USB ports or the EWS gives me this error:

Dependencies Checking Has Failed

just as posted here:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Firmware-update-error-DesignJet-T790/td-p/5...

When I put the USB with  IG_06_00_00.2 before the startup to do the Emergency firmware upgrade, it freezes at 20% of "Initializing".

I have already tried HDD recovery, EEPROM reset, and reinstalling IG_12_01_01.1.

I would be grateful for any ideas 🙂

1 REPLY 1

‎06-07-2020 06:57 PM

HP Recommended

Downgrade is not always possible. Sometimes a sub-component such as a controller board is upgraded with the firmware and that change cannot be reversed and that change is not compatible with the old firmware. That the unit freezes up suggests that might be the case.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.