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‎07-28-2022 03:44 AM - edited ‎07-28-2022 04:08 AM

HP Recommended
Product: T770
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

we have replaced the MK ink because printer said ink MK is empty. We've inserted two new ones but message is the same.

Inks are within warranty and original. What can this be?

And you can't reach the Webinterface with the ip adress or even ping the device.

Makes a Firmware Update sense?

Category:
2 REPLIES 2

‎08-09-2022 06:53 AM

HP Recommended

Hi,

Are you using 72 b inks?

Please update the firmware.

Link below:

https://support.hp.com/ca-en/document/c02932755

 

Let me know how you go

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‎08-09-2022 07:16 AM

HP Recommended

We checked all inks. The PK ink was empty not the MK. But printer displayed definitely the MK ink. So wrong display message.

We've replaced the PK and all works fine.

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