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RebeccaP1111
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Message 1 of 2
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T790 not going into hibernation mode

HP Recommended
Designjet T790
Microsoft Windows 10 (64-bit)

After the printer has been on for a while, instead of just going to sleep it basically crashes. The only way to restart is to reset with the switch in back.

All latest firmware installed: IG_11_00_00.10 installed 8/2017

 

Thanks,

RebeccaP1111

 

1 REPLY 1
juannqn
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HP Recommended

Hello,

 

what are you refering with "crashes" ?

 

Do you receive an error on the screen?

 

Do you send a job an nothing happens?

 

Does printer show the same beavior If you disconnect the network cable?

 

BR

 

Juan

I am an HP employee
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