cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
steffenpoulsen
New member
3 2 0 0
Message 1 of 5
344
Flag Post

T790 reports "Load paper for next job" and won't start printing, even though roll is loaded ok

HP Recommended
T790
Microsoft Windows 10 (64-bit)

Hi all,


I can't get my T790 DesignJet to print anything currently.

It shows me the error message "Load paper for next job" and "Waiting to print", whenever something is in the queue - but besides that, nothing happens.

The paper roll is loaded fine, it is skew adjusted and so on. Everything looks fine in the control panel for the paper.

The paper format and type is reported correctly when I want to start a print in for instance the "HP Click" utility.

As soon as the print job is cancelled, everything goes back to normal, no error messages again.

Any ideas on how to get this printer to print again?

Best regards,

Steffen

4 REPLIES 4
steffenpoulsen
Author
New member
3 2 0 0
Message 2 of 5
Flag Post
HP Recommended

I see there is a related error described here, reported by a couple of users. However, for a different printer, Z6200.

https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-Digital-Press/Z6200-prompt-quot-Load-p...

Unfortunately, this issue didn't come to any resolution so far, it appears.

Was this reply helpful? Yes No
steffenpoulsen
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

A simple power cycle fixed the problem.

After boot-up the printer prints again as usual.

Was this reply helpful? Yes No
D Hook
Level 7
976 515 39 118
Message 4 of 5
Flag Post
HP Recommended

Thanks for posting the follow up solution.  Very helpful to others.

Was this reply helpful? Yes No
chris1designjet
Level 4
63 63 4 10
Message 5 of 5
Flag Post
HP Recommended

Dear Sir 

its the sheet sensor that needs calibration or replacment .

press the ready on the control pannel then press the settings (last icon on the extrem right) then go to the last item service  insert the code pass 4371 then go to calibration   then  go to last calibrate sheet sensor    press ok then  the plotter will test the sensor and ask to insert a sheet in the sheet sensor only to close the sensor (if it fails you need to replace the sheet sensor)if the plotter gives you Ok then you can go out of the menu and insert the roll 

good luck 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation