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mayburyds
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Unable to install Envy 5530 driver

HP Recommended
Envy 5530
Microsoft Windows 10 (64-bit)

Upgraded to creator version of Windows 10.

 

Trying to install ENvy 5530 printer.

 

Downloaded full software set and started install.

 

Software selected the printer from the network but times out trying to install the driver.

 

Tried the following but still unable to install printer driver.

 

Have reset the network on the printer.

 

Disconnected the printers power cable and waited 60 seconds.

 

Have rebooted router.

 

Have restarted laptop.

 

Tried a different account on laptop.

 

Tried the HP app for Windows 10.

 

Tried HP doctor software.

 

Connected laptop to printer via USB. Laptop pick's up printer but the HP software doesn't list the printer.

 

Disable firewall on laptop.

 

Windows lists the printer but says it is uninstalled.

 

 

Printer works fine from other laptop that also has the latest version of windows.

 

Any ideas on what to try next?

 

Thanks.

 

 

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mayburyds
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HP Recommended

Fixed problem by resetting Windows 10.

 

Thanks.

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