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‎01-27-2020 09:39 AM

HP Recommended
Product: DesnignJet T2500

I work for an Enterprise Organization with a multi-level HelpDesk team.  This plotter was set up several years ago and we use static IP addresses.  The vendor came in at the time of delivery and setup and worked with the client group and gave a brief training. The plotter has moved locations in the building and the IP address has changed.  It has not been used for some time.  I'm unable to change the IP address information or reset to Factory Default settings as I get a prompt asking for logon id and password on the printer display panel.  I'm  not able to change any setting what so ever.  The client group assigned to this does not recall the password and any known usual password for our organization does not work.  I'm looking for a way to reset the printer so that the client's can use it.

1 REPLY 1

‎01-27-2020 01:11 PM - edited ‎01-27-2020 01:25 PM

HP Recommended

Have you tried contacting the vendor, we record the passwords if we supply for the client.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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