• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎07-30-2018 11:33 PM

HP Recommended
Product: HP Desingjet T120
Operating System: Microsoft Windows 7 (64-bit)

When I turn on my printer Desingjet T120 it shows up a blue screen with written code (BA7E316E) 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2018 03:50 AM

HP Recommended

hello 

You need to replace Designjet Encrypted chip . 

It is on main board in usb slot . 

 

You can find it here 

https://www.ebay.co.uk/itm/273379907124

 

$_1.gif

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-31-2018 03:50 AM

HP Recommended

hello 

You need to replace Designjet Encrypted chip . 

It is on main board in usb slot . 

 

You can find it here 

https://www.ebay.co.uk/itm/273379907124

 

$_1.gif

Was this reply helpful? Yes No

‎08-14-2018 08:43 AM

HP Recommended 
I have done what was suggested:
problem solved.
Thank you.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.