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BPOE
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Message 1 of 2
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When trying to copy, printer reports wrong paper size

HP Recommended
OficeJet 7510
Microsoft Windows 10 (64-bit)

When trying to make a copy the printer returns the message:  "copy does not support SuperB (13x19 in)/A3. Load a supported size paper in the tray to continue.  Touch ? to view the supported paper sizes.

 

8.5 paper is loaded in the tray.  

 

All other functions with this printer work. 

 

How do I fix this problem?????

1 REPLY 1
Dragon-Fur
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HP Recommended

@BPOE

 

If the printer is on your network, use the Embedded Web Server (EWS) to set / adjust the Default Copy setup.

 

EWS_Settings_Copy_1.JPG

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

Dragon-Fur

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