• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-24-2020 01:50 PM

HP Recommended
Product: HP Designjet T520 24in
Operating System: Microsoft Windows 8.1 (64-bit)

Trying to follow this solution: https://h30434.www3.hp.com/t5/Inkjet-Printing/Wireless-disabled-cannot-enable/m-p/5880651/highlight/...

 

When I try to go to Resets... on the HP Print and Scan doctor, it is grayed out, and I can't reset the printer so I can set up the wifi. I tried to enable the wifi online, but it doesn't keep the settings. How do I fix this?

4 REPLIES 4

‎06-24-2020 06:16 PM

HP Recommended

Hello.

Go to https://support.hp.com/us-en/document/c03551419.

Was this reply helpful? Yes No

‎06-25-2020 07:13 AM

HP Recommended

I can't turn on the wifi because it is locked.

Was this reply helpful? Yes No

‎06-25-2020 03:38 PM

HP Recommended

Hello.

Ok. You must to do soft reset by service menu.

 

 

Was this reply helpful? Yes No

‎06-25-2020 03:41 PM

HP Recommended

Hello again.

For entry de menu try following.

Download service manual go to pag 112. Here is the way for entry support menu. Be careful to do soft-reset only.

Let me know.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.