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Locked

‎06-24-2020 01:50 PM

HP Recommended
Product: HP Designjet T520 24in
Operating System: Microsoft Windows 8.1 (64-bit)

Trying to follow this solution: https://h30434.www3.hp.com/t5/Inkjet-Printing/Wireless-disabled-cannot-enable/m-p/5880651/highlight/...

 

When I try to go to Resets... on the HP Print and Scan doctor, it is grayed out, and I can't reset the printer so I can set up the wifi. I tried to enable the wifi online, but it doesn't keep the settings. How do I fix this?

4 REPLIES 4

‎06-24-2020 06:16 PM

HP Recommended

Hello.

Go to https://support.hp.com/us-en/document/c03551419.

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‎06-25-2020 07:13 AM

HP Recommended

I can't turn on the wifi because it is locked.

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‎06-25-2020 03:38 PM

HP Recommended

Hello.

Ok. You must to do soft reset by service menu.

 

 

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‎06-25-2020 03:41 PM

HP Recommended

Hello again.

For entry de menu try following.

Download service manual go to pag 112. Here is the way for entry support menu. Be careful to do soft-reset only.

Let me know.

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