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‎12-05-2018 05:24 PM

HP Recommended
Product: Z5200
Operating System: Microsoft Windows 7 (64-bit)

I have a Z5200 designjet that will not print the correct colors. When I print a diagnostic print the light magenta/light cyan and photo black/light grey will not print.  I have replaced the print heads and ink cartridges it did not resolve the issue. When I try to calibrate the printheads I get an error message "calibration cancelled due to scanning problems". Please let me know what you think will help resolve my issue. Thank  you!

2 people had the same question
3 REPLIES 3

‎12-06-2018 05:32 AM

HP Recommended

After changing printheads/cartridges, are you able to print the diagnostic page again to see if the new heads are working?

I don't work for HP....I just repair their printers.
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‎12-06-2018 11:54 AM

HP Recommended

" After changing printheads/cartridges, are you able to print the diagnostic page again to see if the new heads are working?"

           - The printheads will still not print the colors. I have tried to align the printheads and the scanner consistently has problems. I'm wondering if it can be fixed at all.

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‎12-06-2018 03:06 PM

HP Recommended

After attempting to do a EEROM reset the system stil has a calibration cancelled due to scanning problem error message. I have used different ink cartridges and printheads what else can I do to resolve this issue?

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