Z6200 prompt "Load paper for next job" but paper has loaded, still cannot print

[Haechi]

I'm encountering this issue when paper roll ran out but I still sending print job to the Z6200.

So the front panel showed "Load paper for next job" and I tried to clear those jobs sent to Z6200.

When I load the paper to the Z6200 and trying to print, it prompted me "Load paper for next job" but the paper has loaded.

The front panel show that there is paper loaded but it just can't print.

Each image file I send via website, the printer will stop responding with the "Load paper for next job" message. I have to cancel or deleting the file.  Deleting the file will take everlasting to do and I have to restart the printer again in order those deleting can be gone.

So, the problem is each time I tried to send print job to the printer, it will stop and prompt me the message.

Any procedures or ways to fix this issue?

[Copier46]

we're in the same situation.

we send job,

the printer does not print and there is no error !!!

we tried 

  - update firmware

  - another paper type (photo, coated, plain, 914mm, 620 mm etc.)

  -  clean the printheads

but there is no solution?

is there anybody solve this problem??

[jasonmiamifl]

go to printer control panel & check to see how many Z6200 printer there ?    if only one. ok.... if more than one,

remove it...

   (  one time I went to customer location to fix  Z3100 printer problems. I checked & found there were 4 same printers )

if above check ... check go to printer display panel... queque management..... delete the hourglass   print jobs..

This is all I could think of....  See if any luck....

[Copier46]

we did uninstall and install at least 5 times.

but there is no solution. 

[jasonmiamifl]

Maybe the print quequ was suspended & need to resume   ??

go to the printer property  >>    what is printing  ..  cancel all documents ..  click pause   ... resume...

see any luck