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color problem

HP Recommended
HP Designjet 755 cm
Microsoft Windows XP

I can not get the plotter to print in color.  I have installed new carts and the plotter will still not print in color. The software is set for color but the front panel switch will not change to color. When i press the mono/color switch it displays install color carts, but the carts are already installed. Help?

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HP Recommended
If the cartridge color is ok. You have replace the carriage assembly.
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