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Vickie711
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connection issue

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Officejet pro 7740

printer is on but the computer states printer is offline.  I've tried rebooting the printer and the computer but it still does not connect.  However, when I tried to scan from the computer to the printer it connected. any suggestion would be greatly appreciated.

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Dvortex
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Hello, @Vickie711 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’m glad to help with the printer offline issues!


Going through your post, I see that you are getting printer offline message. To assist you with the issue I need to know the operating system on your PC. Hence, if the steps below fail to resolve the issue, please reply with the operating system details:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.


That should help. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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