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designjet 500 plus code :C7770F
Microsoft Windows 10 (64-bit)

HP designjet 500 plus diagnostic message missing magenta cartride , after changing it  with new cartridge the plotter go regular , but after a restart it says missing cartridge another one 

2 REPLIES 2
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Have you tried cleaning the contacts on both the cartridge and the Ink station to ensure good contact?

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Hi , thanks for your message .

 

Yes i tried to clean the contact but without  effect .

 

The test of ink supply station is ok . With  the new cartridge the plotter prints until it turns off .

 

when it turned on again the diagnostic detects missing cartridge .

 

Thanks to everyone

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