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designjet T120 wont cut sheets

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Designjet T120
Microsoft Windows 7 (64-bit)

Our Designjet T120 roll is randomly cuttting the sheets and randomly not cutting sheets. I'm not getting any error codes. Does anyone have any ideas?

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This is usually an issue with the cutter and how it is positioned. Look on the internet for instructions on how to replace the cutter which is not that difficult and remove and reinstall the cutter and see if that makes a difference. I had a T520 which uses the same cutter have this issue and this is the way I resolved the issue. The cutter is located on the left side and when the carriage moves to the left to grab it for cutting sometimes it is not in th exact position and the carriage fails to attach to the cutter.

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