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DavePed
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Solved!

designjet t125 print screen

HP Recommended
Dell Precision
Microsoft Windows 10 (64-bit)

hi, when I launched the print properties before printing a sheet, I was presented with an HP menu with all the possibilities (roll, cutter, etc), now only the standard windows 10 print menu appears without all these functions, how can I restore the HP print properties screen?Senza titolo-10.jpg

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Repairatrooper
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Ensure that you are using the actual HP driver and not a Microsoft driver. In Windows 10, often if you have not disabled Microsoft print Management, then it will disable the HP driver and create a new printer instance with it's own driver. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Repairatrooper
Level 13
Level 13
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Message 2 of 5
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HP Recommended

Ensure that you are using the actual HP driver and not a Microsoft driver. In Windows 10, often if you have not disabled Microsoft print Management, then it will disable the HP driver and create a new printer instance with it's own driver. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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D Hook
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I've run into this same problem.  How do you disable Microsoft Print Management in Windows 10?

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DavePed
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Hello, so I "solved".

I reinstalled the printer manually and I used the driver that I found on hp support website.

Senza titolo-111.jpg

Now I can see this printer option (It isn't that previously I have, but are similar... probably is a new version....).

unfortunately i failed todisable Microsoft Print Management in Windows 10 😞

 

Thanks to all

 

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Repairatrooper
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If you go to printers and scanners and scroll down there is a checkbox for "let Microsoft manage my default printer" I also recommend going into the embedded web server of the printer and under network settings turning off Microsoft WSD protocol.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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