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HP Recommended
Designjet T2300 Product CN728A
Microsoft Windows 7 (64-bit)

Hi.

 

When we switch the paper rollers, from roller #2 to roller #1, it load the paper of the roll #1, very long (1,5 meter) and the display freeze at "charging roller #1". Nothing else happen, the display is freeze there.

 

To get it out of the freeze, i open the cover of roller #1 and close it.

 

If i unload roller #2 and use only roller #1, it work fine.

 

Does someone have an idea about the problem?

 

I have tried to upgrade the firmware IG_09_00_00.4 and iget the message that the file is not correct (i dont remember the exact words) or there is not sufficiant space on the hard drive.

 

The plotter have now: IG_02_00_15.1

 

Should i upgrade first the previous version: IG_06_00_00.2 and then IG_09_00_00.4 ?

or the other version:  MU_01_02_32.6 ?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Update to  IG_06_00_00.2 and then IG_09_00_00.4, as you mention.

 

Then test the printer stand alone.

Disconnect the printer from the network

Print some demos from the front panel or copies doing the switching the paper from the printer panel

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Update to  IG_06_00_00.2 and then IG_09_00_00.4, as you mention.

 

Then test the printer stand alone.

Disconnect the printer from the network

Print some demos from the front panel or copies doing the switching the paper from the printer panel

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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