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fallis
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designjet z6100 97:04

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designjet z6100
Microsoft Windows 10 (64-bit)

have a designjet z6100 doesnt finish booting get black screen with 97:04 and lockes up

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PRUSIM
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Hi

 

Please try to unload the paper and try to boot the printer and check whether the issue gets resolved

The error is related to Paper Advance .

If the issue persists there might be an issue with Sensor

I work For HP
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fallis
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it didn't fix it removing the paper or changing the sensor this is the complete black screen error -   version: gg-gg_11.0.0.2  subsystem: views  subversion: gg-gg_ 11,0,0,2 code: 0x41010001   customer: 79:04 file : server.cpp line:3437

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PRUSIM
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The 79:04 error is related to firmware

Try to remove all the communication cables and try to reboot the unit

if the issue persists check the trailing cable on the printer

usually 79:04 error is related to 3 major things

1 : software error - Print jobs

2 : Firmware

3 : hardware components but very rare

 

I work For HP
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