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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- designjet z6100 97:04

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05-14-2019 12:48 PM
Hi
Please try to unload the paper and try to boot the printer and check whether the issue gets resolved
The error is related to Paper Advance .
If the issue persists there might be an issue with Sensor
05-16-2019 04:51 PM
it didn't fix it removing the paper or changing the sensor this is the complete black screen error - version: gg-gg_11.0.0.2 subsystem: views subversion: gg-gg_ 11,0,0,2 code: 0x41010001 customer: 79:04 file : server.cpp line:3437
05-21-2019 04:09 AM
The 79:04 error is related to firmware
Try to remove all the communication cables and try to reboot the unit
if the issue persists check the trailing cable on the printer
usually 79:04 error is related to 3 major things
1 : software error - Print jobs
2 : Firmware
3 : hardware components but very rare