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deskjet 3510 will not print the testing pages correctly

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deskjet 3510 e-all-in-one series
Microsoft Windows 8.1 (64-bit)

My printer won't print out the "test" pages correctly. It'll print out the color portion but completely leave out the black wording. I printed out just a plain typed document and it came out fine but I can't get the claim code because it won't print out from the printer itself. I'm thinking maybe its just an old printer and sat for a long time. The ink levels are fine, by the way. I can't figure out the issue.

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HP Recommended



Good Day. A warm welcome to the HP community. 


I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  


Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 


Follow this link and perform the steps in the given order.


Hope this helps. Let me know how it goes. 😉

I am an HP Employee

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