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12-20-2018 05:08 PM
My printer won't print out the "test" pages correctly. It'll print out the color portion but completely leave out the black wording. I printed out just a plain typed document and it came out fine but I can't get the claim code because it won't print out from the printer itself. I'm thinking maybe its just an old printer and sat for a long time. The ink levels are fine, by the way. I can't figure out the issue.
12-22-2018 11:13 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer. I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉
Follow this link and perform the steps in the given order.
Hope this helps. Let me know how it goes. 😉
I am an HP Employee
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