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Thesarge01
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Message 1 of 2
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error code 2.1:10

HP Recommended
hp designjet Z5200
Microsoft Windows 10 (64-bit)

Having this error code and do not let me do anything, how can i bypass to replace the printheads.

1 REPLY 1
Roy_Kuzmich
Level 6
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Message 2 of 2
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HP Recommended

you can't through the front panel. 

With the printer off - You have to remove the right cover - using a torx 10 screwdriver loosen the Service Station (hole in the back)

Now you can move the carriage manully.

 

That being said, a printhead is not likely the issue with this error.

It is a communication error at the Carriage PCA - problem is either Carriage PCA or Trailing cable in my experience.

 

Good Luck

Please let us know what the solution was when you get there.

 

Roy K

 

 

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