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error code 2.1:10

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hp designjet Z5200
Microsoft Windows 10 (64-bit)

Having this error code and do not let me do anything, how can i bypass to replace the printheads.

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you can't through the front panel. 

With the printer off - You have to remove the right cover - using a torx 10 screwdriver loosen the Service Station (hole in the back)

Now you can move the carriage manully.


That being said, a printhead is not likely the issue with this error.

It is a communication error at the Carriage PCA - problem is either Carriage PCA or Trailing cable in my experience.


Good Luck

Please let us know what the solution was when you get there.


Roy K



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