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RADVAIR03
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hAVING TROUBLE GETTING PRINTER TO WORK

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hp2540
Microsoft Windows 8 (64-bit)

We summer in a different house. My wifes laptop worked with the printer last year but won't this year. This year it is asking for a security key. What do I do?

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Dragon-Fur
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@RADVAIR03

 

The security key / password is the password you use to connect to your network.

 

Find Your Wireless WEP, WPA, WPA2 Password (Windows)

 

The security type (AES), the security password, and the SSID are used to connect to the network.

 

 Wireless Troubleshooting

 

If you are not "broadcasting" the SSID from the router, connect manually.

 

Wireless Printer Setup (Windows)

 

 

The "doctor" can diagnose and fix some issues.

The Doctor:  HP Print and Scan Doctor – Help Resolve Printer Issues

 

The user guide explains connection setup / troubleshooting

 User Guide

Chapter 7 Connectivity (Starting on Page 47)

Chpater 8 Solve a problem > Networking (starting on Page 76)

 

Reminder:

Wireless Direct (Wi-Fi Direct - Page 53) and standard wireless (using a router - Page 49) are not compatible.  If you are not using Wireless Direct, make sure it is toggled OFF on the printer.

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Deskjet 2540 All-in-One Printer series

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

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RADVAIR03
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I tried that and it keps coming back that it is not the correct key.

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Dragon-Fur
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@RADVAIR03

 

Well, if "that" does not work, clear the networking information from the printer and start over.

 

 

Printer Not Found During Network Driver Setup (Windows)

 

 

If you have not done so, try restarting the router.  After sitting alone for so long, it may need a reboot.

 

If I have anything else to offer, I will edit this post.

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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