Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 3
Flag Post

hp 510... Error message 11:11

HP Recommended
HP 510 Plotter
Microsoft Windows 10 (64-bit)

Error message 11:11   Have unplugged all cables and power... no help

Level 13
7,130 7,062 558 1,025
Message 2 of 3
Flag Post
HP Recommended

System Error: 11:11
Trailing Cable badly connected.
Corrective Action: Reconnect the Trailing Cable correctly.

Was this reply helpful? Yes No
Level 4
68 65 9 19
Message 3 of 3
Flag Post
HP Recommended
If reconnecting the trailing cable as davidzuts suggests doesn't resolve the problem, try turning off the power, moving the carriage all the way to the right (into the service station), and turning on the power again.

If it works, great, but realize that the problem may return if the trailing cable is indeed failing. If the error returns, a trailing cable replacement may be in order.

You didn't specify which model you have (24" or 42"). If you need a new trailing cable, the part numbers are (source: HP PartSurfer):

24" model: C7769-60305

42" model: C7770-60274

Good luck! Hopefully you have resolved the issue by the time you read this.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation