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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
acme-computer
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hp 7612 print head error

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Microsoft Windows 7 (32-bit)

print head design flaw

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KrazyToad
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@acme-computer

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I understand your concerns

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your priner is idle and silent before you proceed

 

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/HP-Officejet-7610-Wide-Format-e-All-in-One-series/5...

 

Keep me posted how it goes

 

Thank you and have a good day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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acme-computer
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The model Hp 7612 has known design flaw, only solution for print head error is to replace printer

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KrazyToad
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@acme-computer

 

If the issue persists after the Firmware update, please follow the instructions in the private message to contact our Phone Support for Service Options

 

Thank you

KrazyToad
I Am An HP Employee

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rasheddul
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Please try to use as below link wise instruction for printhead reset, if not solved you have to replace new printheads.

 

https://support.hp.com/hk-en/document/c04091615

 

I hope that info will help to you.

 

 

Regards/Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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