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‎07-23-2021 01:36 AM

HP Recommended
Product: hp d5800
Operating System: Microsoft Windows 10 (32-bit)

help me please hp d5800 is error code is 24:10

how to do please explaine me thank you

Category:
1 REPLY 1

‎07-23-2021 04:17 AM

HP Recommended

Here's what the service manual says:

 

System Error:
24:10
Problem Description:
Ink Cartridge broken bag detected (tubes unusable).
Corrective Action:
Try the following:
• Remove the Ink Cartridges and check for ink leakage in the ISS area.
• Perform the “Bag Broken Recovery” Diagnostic (⇒ Page 112) to further troubleshoot the
error code.

 

As far as I know, the D5800 shares the same manual as the Z6100.  Here's a link to the service manual:

https://cdn.shopify.com/s/files/1/1083/1086/files/Z6100_Service_Manual.pdf?9878984334271461826

 

If that link doesn't open the whole manual you can go to this link:

https://www.lpscomputer.com/products/q6651-60270-designjet-omas-module?_pos=1&_sid=df987f0b8&_ss=r

 

Take a look at the page and it will show you a link to the service manual, which is where I got the link for the PDF.

 

Follow the instructions for clearing a broken bag error and let us know what happens.  There are other steps to take to clear it if the instructions in the manual don't work out.

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