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‎12-07-2019 03:11 PM

HP Recommended
Product: hp designjet 500 c7769b

l have an hp design jet 500 c7769b, l am finding it difficult to find a working drive for the this  design jet on windows 10   64bit. Now can't print drawings from the design jet and it is lying idle in the office.

 

l checked  the devices and printers connected to my machine it say driver unavailable as shown in the screen shoot below

 

Screenshot (180).png

 

Any one with an idea of how l can solve this problem

 

Thank you

2 people had the same question
5 REPLIES 5

‎12-08-2019 09:42 AM

HP Recommended

Found some previous topic if helps:

 

https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/Windows-10-Drivers-f...

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‎12-11-2019 01:19 AM

HP Recommended

I had the same problem a few weeks ago but didn't have the time to resolve it. Did this solution work for you?

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‎12-11-2019 01:21 AM

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By which I mean the Vista Driver rather than the nonsense of converting to pdf files.

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‎12-12-2019 04:23 PM

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hie, the driver l downloaded through this link,

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/swI...

 

does not have an installation setup for me to use to install it. l don't know if there is something l have to do to install it. l took a snapshot of the extracted files in their folder

this is a snapshop of the files in the extracted folderthis is a snapshop of the files in the extracted folder

 

 

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‎12-13-2019 02:13 AM

HP Recommended

on that link there are installation instructions below...and there are clips in youtube "How to install from .inf file" for example...

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