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t7100

to change the ink cartridge, normaly the slide automaticaly moves to the middle, but not no more.

How can i manually move it to the middle?

5 REPLIES 5
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Hello @StephanF 

 

I would like to know the ink cartridge empty or is the printer showing you an specific error message about it? The reason I am asking for that is because some times the internal bag of the ink cartridge gets broken and the cartridge is inflated and that is why it could be stuck.

Can you share a picture of the stuck cartridge, please?

 

Thank you.

I am an HP employee
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I would check the door sensor to make sure it is working.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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Hi @Repairatrooper 

 

The Designjet T7100 doesn't have an ink cartridge door like other printers where you can check the sensor.

 

HarryCR_0-1612985439652.png

 

I am an HP employee
HP Recommended

Door/window, did not state cartridge, sorry if the terminology confused anyone. Printhead replacement should be initiated from the control panel which will then prompt you to open the front window. If the carriage is not opening when you open the window as prompted then likely the window sensor is bad or knocked out of position.

 

Repairatrooper_0-1613007234033.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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dear Sir

 

 

 

 

 carriage.jpg

if the carriage does not move their should be a message on the front panel  probably to insert ink as the plotter can t replace print head without ink . so close the door and check the front panel

you can see a video  too how

https://www.youtube.com/watch?v=uVVWswMABzkand you can search you tube for hp replace printhead

 

 

 

 

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