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‎07-20-2020 08:51 AM

HP Recommended

hi. hp designjet z 6100 ,  error 61:01 wrong file format , someone can help ?please

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‎07-21-2020 04:21 AM

HP Recommended

Is this a Z6100PS model or non-PS?

 

What is the file format you're trying to print?

 

What program are you creating the file with?

I don't work for HP....I just repair their printers.

View solution in original post

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4 REPLIES 4

‎07-21-2020 04:21 AM

HP Recommended

Is this a Z6100PS model or non-PS?

 

What is the file format you're trying to print?

 

What program are you creating the file with?

I don't work for HP....I just repair their printers.
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‎07-21-2020 04:29 AM

HP Recommended

yes it is z6100 ps. file format jpg pdf, adobe  photoshop cs3

 

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‎07-21-2020 04:31 AM

HP Recommended

thank you

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‎07-22-2020 05:14 AM - edited ‎07-22-2020 05:17 AM

HP Recommended

Have you checked the graphic language setting on the front panel?    The only time I've gotten that error message is when I had that setting incorrect.  I believe you have to have the settings for PS (Post Script) to print those type of files.

 

Do you have a user manual?  They're available on line by googling "Designjet 6100 User Manual".  Or "Designjet 6100 Service Manual".  It will explain how to check to see what language the printers is set for.

 

Also, what are you using for computer?  Mac or PC?

I don't work for HP....I just repair their printers.
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