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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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System Error: 21.2:YZ
Problem Description: Failure testing the length of the Service Station path.
Corrective action: Try the following:
- Switch the power off from the back of the product and disconnect the power cord. Check the Primer Tubes. Reconnect the power cord and power on the product.
- Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station.
- If the carriage has stopped over the service station, on the right side of the product, check that the cutter is not activated. It may happen that the cutter is blocking the carriage over the service station, preventing the service station from performing the movement correctly. The cutter is on the left side of the carriage.
- Perform the Service Station diagnostic test to troubleshoot the problem further.
- Replace the Service Station
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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