• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎05-03-2021 09:40 AM

HP Recommended

Hi, I am having a terrible time finding answers for my problem, I hope someone in the forum can help.

My hp t730 stopped cutting paper; it happened after the las portion of the paper roll went through the plot area, this end of the paper is, unfortunately, folded in such a way that paper tends to get stuck in the print area of the plotter.

I tries several things: shutting it down for a long period of time, resetting the media type, changing paper size. none of these measures helped, the cutter still does not disengage to cut paper.

thank you 

2 people had the same question
4 REPLIES 4

‎05-04-2021 12:51 PM

HP Recommended

Likely the cutter has failed. Not an uncommon issue on this series. You can test by trying to manually move the cutter. If it is not smooth then a gear has cracked inside and replacement is the only fix. Part number CQ890-67108

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-23-2021 06:07 PM

HP Recommended

We have a number of T730's with the cracked gear problem.  I've seen both nylon and copper replacement gears.  Does anyone have  a good source for them?  I am also willing to order replacement cutters if the cracked gear problem has been resolved so it doesn't happen again.

Was this reply helpful? Yes No

‎06-24-2021 09:20 PM

HP Recommended

I have never actually looked into 3rd party gears as the cutters are reasonable price and it takes only minutes to change

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-25-2021 06:07 AM

HP Recommended

Thanks.  Hopefully, they have resolved the gear problem and the supply chain contains updated cutters.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.