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12-26-2022 01:45 AM
Cleaned the mirror or the glass? The funny thing with scanners is that even undetectable bits of adhesive can distort the scanning light and cause issues. Check all the optics closely but if this continues you might have a bad element in the scanner.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-11-2023 07:57 AM
If you happen to have the calibration sheet it came with. Then do the calibration after cleaning the LED glass. Make sure you use a flash light to see all of the gunk that may be causing the issue. Sometimes it is a clear film that can be clouding the lense.
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