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02-03-2019 03:09 PM
Thank you for being a part of HP Forums,
It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query.
I understand you need support and I'll be glad to help you out. However, for an accurate solution I'll need the printer model.
For instruction on how to find the Printer model : Click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Eagerly waiting for your response!
I am an HP Employee
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