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‎09-03-2018 06:05 AM

HP Recommended
Product: deskjet 2510
Operating System: Microsoft Windows 7 (64-bit)

I have oldish deskjet 2510. It said I needed new black cartridge (last one was not empty I recall) so hought a new HP cartridge and replace it. when tried to print got message

 

Ink Cartridge Failure

 

what should I do please

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2018 10:36 AM - edited ‎09-04-2018 01:55 PM

HP Recommended

Hi, I Thanks for contacting with HP Support Forum. 

 

Please new one ink cartridge which one is failed and if earlier new replace one is cover under warranty please contact with HP Partner or reseller or HP Support Centre for warranty replacement purpose (if you haven't used).

 

Please check through HP DeskJet 2510 Printer utility software. 

 

Sometimes new ink cartridges arent work properly.

 

 

I hope you are understanding about this issue. 

 

Regards 

Rashed

 

Please accept my solution if it will help to you and send me thumb kudos. 

Regards/Rashed
https://www.linkedin.com/in/rasheddul

View solution in original post

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2 REPLIES 2

‎09-03-2018 10:36 AM - edited ‎09-04-2018 01:55 PM

HP Recommended

Hi, I Thanks for contacting with HP Support Forum. 

 

Please new one ink cartridge which one is failed and if earlier new replace one is cover under warranty please contact with HP Partner or reseller or HP Support Centre for warranty replacement purpose (if you haven't used).

 

Please check through HP DeskJet 2510 Printer utility software. 

 

Sometimes new ink cartridges arent work properly.

 

 

I hope you are understanding about this issue. 

 

Regards 

Rashed

 

Please accept my solution if it will help to you and send me thumb kudos. 

Regards/Rashed
https://www.linkedin.com/in/rasheddul
Was this reply helpful? Yes No

‎09-04-2018 06:01 AM

HP Recommended

Thanks Rashed

I will buy another cartridge and see if that works - the printer is 5 years old I think. I cleaned the contacts with rubbing alcohol (isoproponjal alcohol - or ... whatever its called) - made no difference.

 

cheers

angus goudie

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