Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 3
Flag Post

my battery

HP Recommended

my battery is fully charged when I shut down at night but dead or low in the morning

21,068 17,525 1,399 2,377
Message 2 of 3
Flag Post
HP Recommended

Hi @Fergie3,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! As I understand the HP Notebook Battery Draining when turned off,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt to reinstall, calibrate and test the battery? Click here for steps, if you haven't.

Have you updated the BIOS?

Could you provide me with the exact model of the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)


You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details


Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.


1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer.

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.


Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 


Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 


If the test passes and yet, the issue persists: 

Within BIOS there's an option that provides energy to the Type-C USB port even when the notebook is turned off. 


Hence, I recommend you disable this feature to fix the battery drain.  

Please find the details listed below: 


  • Press the power button and then tap the F2 key to invoke the start-up menu. 

  • Choose and click on the F10 key to invoke the BIOS. 

  • Use the System Configuration tab. Disable USB Charging  and press the F10 key to save the changes and boot into Windows.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

I am an HP Employee

Was this reply helpful? Yes No
Level 7
1,432 1,205 40 124
Message 3 of 3
Flag Post
HP Recommended

try a new battery.

end the worry now.

some can only last 6months. (see battery cycle spec.?)_


in fact always keep 2 batteries, so one one goes bad or shorts, you  have it handy.

I only use my laptop for trips, and always have 2 or more in the suit case.  (boy scout ready)



yes unplug all usb devices.

some can use power, turned off, in fact mine will charge a cell phone , PC off

but this can be defeated in CP + power settings./

NO warranty answers by me.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation