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my printer does not receiving the paper for print

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HP DeskJet GT 5820 All-in-One Printer
Microsoft Windows 7 (32-bit)

My printer is unable to receive the paper for the print.Please help me to solve the issue.

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Welcome to HP Forums, 

Riddle_Decipher, is at your service! 


I understand the printer isn't receiving any paper, in other words, does this mean its a paper jam?

If yes, here's what you need to do:


Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

  • Clear jammed paper from the input tray
  • Clear jammed paper from the output tray
  • Clear jammed paper from the printhead access area
  • Clear jammed paper from underneath the printer


(By the end of this article all the issues should be resolved)


If this isn't about paper jams, please elaborate more on your issue, so that I may be able to provide an accurate solution.


If you feel I was helpful, simply click on Accept as Solution to say thanks.

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48 hrs.

I am an HP Employee

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