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bailey1124
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Message 1 of 2
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officejet 7510 will not start. 00B54661 on display. Printer heads locked on right side.

HP Recommended
officejet 7510
Microsoft Windows 7 (64-bit)

Power went off and came right back on.  Printer was working prior to that. Have tried powering off, then back on, same message 00B54661 shows up. Can not remove printer cartridges, they are locked in right corner.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@bailey1124,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Is the carriage moving freely?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond that, I recommend you follow the below steps and check whether the issue is resolved.

 

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/in-en/product/hp-officejet-7510-wide-format-all-in-one-printer-series/7127198...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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