Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 2
Flag Post

page printing blank

HP Recommended
Deskjet 3630
Microsoft Windows 8 (32-bit)

please help, page is printing blank, ink is genuine HP and has plenty in,  I have both cleaned and alligned the print head, I have cleaned the ink cartridges annd the carriage,  I have used the print doctor diagnostic and there are no issues but when i try and print any page including the test page from the print doctor the page is coming out blank, I have reset the printer, re installed the printer and tried to print from both Laptop and iPhone,   Any advise much appreciated.

HP Support Agent
HP Support Agent
11,683 11,674 582 670
Message 2 of 2
Flag Post
HP Recommended



Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.


I understand that the printer is printing blank pages..

Appreciate all your time and efforts.


Is copy working fine?


However, you can follow HP document that could fix the similar issues.


If the issue persists, I would personally suggest you contact our HP phone support for further assistance. 
If your product is out of warranty, then remember to choose the paid options to get the tech support number.


They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link:
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.


They will be happy to assist you immediately.


Keep me posted on any other assistance.Hope that helps! 

Have a great day ahead!



I am an HP Employee 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation