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paper alignment Designjet Z9

HP Recommended
Microsoft Windows 10 (64-bit)

Designjet Z9. When printer a borderless print (and I assume other prints), there is a 2mm border on the edge of the paper that tappers to borderless at the other end. Occurs on 3 edges of the print. I ran a printhead alignment. Problem is still there. Is there any way to manually correct this?

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