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paper doesn't enter the printer properly

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HP DJ 2135
Microsoft Windows 7 (64-bit)

Paper goes inside the printer for 1-2 inch, then stopps. the program window shows - paper is jammed.. but it even didn't enter the printer!

I've used this device for 20-30 times. Then there was no need in it.

And now - it wouldn't work properly!


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Printer believes it is "jammed" -- it may be an actual bit of paper somewhere inside the printer or it may be a stuck sensor or other issue.


See and follow the solutions in this document:




Printer Homepage

Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP DeskJet Ink Advantage 2135 All-in-One Printer



New printer is covered under hardware warranty -- if all else fails to help, contact HP Tech Support.


HP Contact Information – Sales, Technical Support, other Contacts 


Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP


Click either Shopping or Support


Reminder:  If you are located in the USA / Canada, complete and submit the case / form to receive contact information for your region.




For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)


For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596


OR “everywhere else”

HP World-Wide Support



Help to find Product Number:


Warranty Check


       NOTE:  Use the "multiple systems" method to check your single system or multiple systems


  • If necessary, Select your Country on the main page
  • Scroll down > Next to Check multiple warranties, Click Continue
  • Enter Serial Numberand Country for one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details


Scams and Unscrupulous Contacts – Please READ:


Locked out of your computer?



HP Limited Warranty Statement (General Information)


Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans


CarePack Definitions:


Service Centers


Care Pack, Service Purchase Options



HP Collection of “how-to” videos

  • HP Video Gallery
  • Use Categories and the search window to narrow the search
  • For example, search for “Scan”


Forum Feedback & Suggestions

  • Use the Feedback Board to post suggestions and feedback on the Forum.

             Forum Feedback & Suggestions


Is your HP Product “vintage?  (Ten years of age or older)

  • Typically, HP stops supporting consumer products after ten years.

              Read the policy and find out if your HP device is on the list.

              HP Customer Support - Retired Products


Moving your printer to Another Country / Region? 

  • Have your new region’s printer ink purchased and on hand, then contact HP Support

             HP Printers - Finding Ink Cartridges after Moving to Another Country/Region


ePrint News – Mobile Printing

  • Print from your Android or Amazon Fire device with the HP ePrint app.

             HP Printers - Printing with HP ePrint App (Android, Amazon Fire)


  • The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?

             Frequently asked questions (FAQs)


Sustainability – Business Systems / Devices

  • HP collects used products for resale and recycling in 73 countries and territories worldwide

             HP Product return & recycling



Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.








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I'll wathc the video about paper jam tomorrow,  will keep you informed)

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