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printer does not take paper in from tray and goes to no paper please load but ther is plenty paper

HP Recommended
officejet 8610
Microsoft Windows 10 (32-bit)

printer goes on paper tray is full but get message no paper please load and try again it does;nt even try to grab paper and ther is no paper jam as printer has been off for a while and just turned on to copy something now .


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Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting "Out of Paper" error message on your HP OfficeJet printer. Don't worry we'll work together to help you find a solution.


To provide you with an accurate solution, I'll need a few more details:


Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Is there any obstructions inside the printer?

Are you able to move the rollers manually?

Have you tried to clean the ink cartridge contacts as well as the rollers?

Are you able to make a copy from the printer?


In the meantime, let's try these steps here: 


Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.


With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.


f the issue persists, I would suggest here is to update the printer firmware - You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware. Once done, restart the printer.


For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware


Alternatively, I’d suggest you clean the rollers on the printer. you can go through the steps suggested in the support document for -  An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8...


Now, try making few copies directly using the printer and check for issue resolution.


Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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