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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Scott-Ro
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printer error

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When printing anything I get the error message (pic enclosed)  I have rebooted the printer, switched drivers, reinstalled drivers but to no avail.  Once I unplug the printer and plug it back in the page will print.qZ2rwWdx32WmFJDhmXrUL3gm2sxWwszi_w.png

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The_Fossette
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@Scott-Ro,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check is it helps.

 

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 

2. Remove USB cable, if present. 

3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 

4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 

5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Scott-Ro
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The printer is a HP Page Wide Pro 477DN MFP   

 

I will try the other fixes you suggested again ( i tried most of them.) 

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CLRZERO
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I did the steps listed below. I was able to print an alignment page, but then I got an error message  0x6101bed

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Scott-Ro
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those steps didnt work either.

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sandytechy20
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@Scott-Ro & @CLRZERO

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

 

Cheers.

Sandytechy20
I am an HP Employee

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