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euan-57
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printer not printing any black

HP Recommended
2540
Microsoft Windows 7 (32-bit)

my deskjet 2540 wont print any black.   just put in new cartridges - both black and colour.   first time ive used printer in a couple months.   was working last time used.

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sandytechy20
HP Support Agent
HP Support Agent
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@euan-57

 

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 2540 Printer. I understand that it is not printing in black and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

 

Check the paper.

Check the print settings.

Check the estimated ink levels.

Align the printer.

Print a Print Quality Diagnostic page.

Align the printer.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure : Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Start Copy Black button () or the Start Copy Color button () on the front panel of the printer. The printer aligns the cartridges.

Clean the area around the ink nozzles.

Clean the ink cartridges

  1. Search Windows for your printer model name, and then click the printer name in the list of results.

    The printer software opens.

  2. Click Print & Scan, and then click Maintain Your Printer.

    HP Toolbox opens.

  3. Click the Device Services tab.

  4. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  5. When the printer finishes cleaning the ink cartridges, click Print to print a test page.

Click here and refer the document to perform the above steps.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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