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Conrad123
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"Close roll 1 cover" prompt

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HP DesignJet T2500
Hi,

Need help for this error. Everytime the printer is turned on, the said prompt always appear even if the roll cover is fully closed and there's no way you can go to the home screen. Checked both sensors by manually pressing them, roll 2 cover sensor is ok. Tried swapping the two sensors but the error doesn't follow, still the same exact prompt encountered. Did not saw any damage on the cable up to the main board connection. So we tried running diagnostic test on the main board and the result is ok. Having second thoughts in replacing the cable because that cable assembly belongs to a kit with part no. CR355-67002 and is a bit pricey.
Since that prompt cannot be cancelled it can't go to the home screen, we just want to access the service utilities to try to disable the upper roll cover so the machine can be used for the meantime

Please help, thanks!
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Conrad123
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Level 2
27 13 0 0
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Also, is there any other way to get to the service utility other than from the home screen
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