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scanning 8.5 x 11 landscape creates a jam

HP Recommended
T830 Designjet
Microsoft Windows 7 (32-bit)

when scanning an 8.5 x 11 landscape on the t830, printer jams, not a problem if printing portrait

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Can I assume when scanning letter size in portriat it works but when scanning in landscape it jams. Your post indicates jaming when printing not scanning. If I am correct and to be honest I do not know your plotter perhaps there is a restriction on the minimum size to scan and 8.5 inches in length does not meet that specification. Just a guess since I can not find specs of media size supported by the scanner, but I would think since most hp designjet scanners move the media in and then back out perhaps it has to be a certain length for the rollers to work.

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