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marceveritt
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Message 1 of 12
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stuck on self test on design jet 5500

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HP Deskjet 5500 Printer series
Microsoft Windows 10 (32-bit)

we've recently picked up a 5500 design jet plotter but were having some issues.

 

1)we've already replaced the main power board.

2)we've just replaced the hdd

 

I cant get the screen to go passed self test mode.letf it running for over an hour and it wont budge.

From what i can tell the boot stick seems to run fine as i pulled it and booted it up and it gave the correct error code.

 

Any help is appreciated.

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OsSt
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Message 2 of 12
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I had this issue before on two plotters
The only way to resolve this issue in my case was to replace the main PCA (Q1251-60269)

I`m not a HP technician.
Just a electronics enthusiast .
If i helped, please hit that Kudos button 🙂
If i solved your problem, please mark your thread solved 🙂
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marceveritt
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thanks for the swift reply.

im hoping its not that as i feel like ive already spent enough hours sourcing parts for this thing.

is there anyway to check?

 

When its on self test please wait, it shows one orange light on the mobo/pca?

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OsSt
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You can try  to reseat theese modules from this manual: 

 

  1. Turn the printer off, using the main power switch located on the back of the printer.
  2. After 10-15 seconds, turn the main power switch on.
  3. If no error appears, attempt to verify printer functionality.
  4. If the message re-appears, turn the printer off.
  5. Unplug the printer from the power source.
  6. Remove the DIMM access cover (4 T-10 screws).

 

Figure 5: DIMM access cover removal

example

 

  1. Remove and re-install the Boot ROM DIMM (J6 Boot ROM as indicated in Figure 6 below).

 

Figure 6: Boot ROM DIMM location

example

 

  1. Screw the DIMM access cover back onto the printer.
  2. Plug the power cord back into the printer.
  3. Turn the printer on.
  4. If the issue re-appears, turn off and unplug the printer.
  5. Replace the Boot ROM DIMM (refer to pg. 8-75 of the Service Manual).
  6. Following replacement, plug in and turn on the printer.
  7. If the problem persists, verify, and if necessary load the most current firmware.
  8. After firmware upgrade, attempt to verify functionality.
  9. If the problem continues, turn off and unplug the printer.
  10. Check and reseat the Hard Disk Drive (HDD) cables.
  11. Plug in and turn on the printer.
  12. If the message re-occurs, turn off and unplug the printer.
  13. Replace the HDD (refer to pg. 8-72 of the Service Manual).
  14. Following HDD replacement, plug in and turn on the printer.
  15. Perform a Backup EEROM as described below.
  16. Attempt to verify functionality.
  17. If problems persist, replace the Main PCA and the HDD Controller (which attaches to the new Main PCA). Refer to pg. 8-79 of the Service Manual.
  18. Following replacement, turn the printer on and access the Service menu and perform the Backup EEROM Service Utility (instructions below).

 

NOTE: If the HDD and the Main PCA are replaced at the same time, ALL Service Calibrations and the EEROM Setup Service Utility must be performed.

  1. Turn the printer off then on and verify functionality.
I`m not a HP technician.
Just a electronics enthusiast .
If i helped, please hit that Kudos button 🙂
If i solved your problem, please mark your thread solved 🙂
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marceveritt
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tried tried and tried again 😞

 

it cant get past self test screen.

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OsSt
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Looks like you need a certified technitians help. 
Our you can try to replace the main PCA like i did

I`m not a HP technician.
Just a electronics enthusiast .
If i helped, please hit that Kudos button 🙂
If i solved your problem, please mark your thread solved 🙂
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D Hook
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I believe you should have both a green and amber light showing.  Otherwise power supply is bad.

 

Where did you source the power supply?

 

Google "Designjet 5500 Service manual".  Free download.  Under "Troubleshooting".

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marceveritt
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we got it from ebay...looks like ill be sending it back.

 

I once i get a few minutes ill start all trouble shooting again.

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marceveritt
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could anybody confirm if a green and orange light should be showing on the board?

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marceveritt
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the green LED is lit but dim. think this faulty? ive troubleshooted this again and it seems either the new board is dead or the boot rom stick needs replacing.the green LED is lit but dim. think this faulty? ive troubleshooted this again and it seems either the new board is dead or the boot rom stick needs replacing.

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