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‎06-19-2020 04:35 AM

HP Recommended
Product: c7770c
Operating System: Microsoft Windows 7 (32-bit)

In fase di avvio la designjet 500 ps mostra questo messaggio: "rilavate testine di stampa normali. aprire la finestra e sostituire con testine di configurazione" rimanendo  bloccata in attesa della sostituzione, dove le trovo queste  testine di configurazione (di avvio)? oppure è possibile baipassare questo messaggio e continuare ad usare la stampante?

2 REPLIES 2

‎06-19-2020 07:05 AM

HP Recommended

Ciao.

Mi scusi ma non parlo italiano. quindi userò il traduttore.

 

In genere ciò accade quando dal menu di servizio viene ordinato di cambiare i tubi dell'inchiostro. Per questo il plotter ti chiederà di posizionare le testine di configurazione e fino a quando non li posizionerai, questo processo non finirà. Ti chiederà anche di avere cartucce con inchiostro sufficiente, in genere piene del 60%. 

Le testine di configurazione sono disponibili su Amazon o eBay.

C7769 – 60164 Printhead Kit de instalación para HP DesignJet 500 800 T620 Series – Genuine
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‎06-19-2020 07:30 AM

HP Recommended

Hey Guys 😀

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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