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HP Recommended
envy 4500 series all in one
Microsoft Windows 10 (32-bit)

My printer use to work well wirelessly.  Now it does not.  I reinstalled to software.  and although my computer register the printer when I remove the USB plug I am unable to print.  All of the job remain in the queue

1 REPLY 1
HP Recommended

@jamarsemail 

 

The printer software may not have actually installed properly. 

 

Assuming for the moment that the printer software is installed, then the problem might be that the Print Service is stuck.

 

Read through the following and then scroll down to section Print Queue / Print Service Reset

 

Cancel Print Job

 

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

 

The “cancel” button might be labeled as such or might present as a red X.

 

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

 

Once the job is turned over to the print service, cancel the job from the print queue.

 

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

 

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

 

 

Print Queue / Print Service Reset

 

The Doctor can help with several issues, including "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

 

and / or

 

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

 

Stop print service, clear the print folder, Start print service

 

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP ENVY 4500 e-All-in-One Printer series

 

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Dragon-Fur

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