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SouravSikdar
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Message 1 of 2
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Black ink not printing even on test page/alignment - no error messages

Black ink was working, suddenly it stopped working & detecting empty. tried with HP print & scan doctor not helping. Also black ink isn't working while printing test page

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HP Support Agent
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Message 2 of 2
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Black ink not printing even on test page/alignment - no error messages

Hi @SouravSikdar

 

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

 

To better assist you -

 

1) May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Are you enrolled in the Instant Ink program?  

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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